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STORE POLICY
CUSTOMER CARE
We are here to provide you with a safe and enjoyable shopping experience.
In this section you can learn more about our company, the services we offer and, most importantly, how you can contact us for any questions or concerns related to products, orders or deliveries.
We encourage you to contact us whenever you need assistance – either by phone, email, or the contact form on the website.
We want every customer to have a pleasant, safe and transparent experience when purchasing our products.
The store's policy reflects our commitment to quality, seriousness, and respect for consumer rights.
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PRIVACY & SAFETY
We respect the privacy of your data and are committed to protecting it responsibly.
In this section we inform you about how we collect, use, store and protect the personal information you provide to us.
The data collected is used exclusively for processing orders, communicating with you, and improving your experience on the site.
We use third-party banking services to verify and process payments, and this data is not stored on our servers. Your information is transmitted securely and is treated with the highest level of security.
After completing an order, we may contact you for confirmation, delivery updates, or to provide after-sales support.
We will not send unsolicited messages, and communication is only made in the direct interest of your order or if you have voluntarily subscribed to our communications.
User privacy is a priority for us.
We encourage you to read this policy carefully and to contact us if you have any questions related to the protection of personal data.
WHOLESALE INQUIRIES
We address both the B2B segment – from the HoReCa, cosmetic and pharmaceutical sectors – and the end consumer interested in quality products in larger quantities.
If you are interested in wholesale purchases, we invite you to contact us for a personalized offer.
The online store's stock is limited. For a larger quantity, please contact us directly so that we can check availability and propose an optimal supply solution.
We offer preferential prices for wholesale orders, and the minimum order for this type of purchase is communicated by phone and is largely conditioned by the current year's harvest.
We ensure flexibility in composing packages, and delivery and payment terms are mutually agreed upon depending on the desired volume.
For requests, please contact us by phone or email, specifying the products, quantities, delivery location and any other special requirements.
We will get back to you quickly with all the details: availability, prices, shipping conditions and delivery times.
We want lasting partnerships, based on trust and open communication. We look forward to working with you!
PAYMENT METHODS
For your comfort and security, we provide several flexible payment methods, so you can choose the most suitable option depending on your preferences and the context of the order.
We accept the following payment methods:
Online payment with bank card – fast and secure, through authorized processors.
Bank transfer (payment order) – valid for manually confirmed orders. Payment information will be sent via email.
Billing details – we offer tax invoices for all products, regardless of whether you are an individual or a legal entity. Orders are processed only after payment confirmation, and the invoice is issued afterwards.
All transactions are processed securely and your data is protected according to our privacy policy.
In the case of special or wholesale orders, payment terms can be mutually agreed upon.
For questions regarding payment options or invoicing, please contact us. We are here to provide you with full support at every stage of your order.
SHIPPING, DELIVERY & FULFILLMENT
We do our best to make the purchasing process simple, clear and secure, from placing the order to receiving the product.
In the country, we ship orders via the Cargus courier service, generally within a few business days of order confirmation. For products with limited availability or customized, the delivery time and method may vary, and in this case we will contact you for confirmation.
The delivery cost is displayed during the checkout process and may vary depending on the order value, weight or location.
And externally, the delivery method is established by mutual agreement following a telephone discussion or on WhatsApp.
We want every customer to be fully satisfied with the products purchased from our store. At the same time, we respect the legal framework in force and ensure that our return policy is clear and fair.
For products sold in our store, we accept returns in accordance with the law, if the packaging has not been opened or damaged.
If the product has been unsealed, used or the packaging has been compromised, it can no longer be returned, for reasons of health protection and food safety, in accordance with GEO no. 34/2014, art. 14/16, letter e).
